Thank You for Choosing OCD Clean!

By accessing or using OCD Clean’s services, you acknowledge that you have read and agree to these Terms of Service. Please review them carefully. If you do not agree, kindly let us know your concerns.

Overview of Services

OCD Clean provides a wide range of residential and commercial exterior cleaning services, including but not limited to:

• Soft and Pressure Washing
• Concrete Surface Cleaning

1. Customer Responsibilities

Account Information: You are responsible for keeping your account information accurate and secure, and for all activity that occurs under your account.

Property Access: You agree to provide safe and clear access to the areas we need to clean. Please communicate any restrictions or special instructions in advance.

Site Preparation: Please ensure areas are accessible and free of obstacles. For sanitary and safety reasons, please remove any pet waste prior to our arrival, as our equipment and hoses may cross your yard. Pets and children must be kept away from work areas while services are being performed.

2. Service Execution

Quality Commitment: We aim to deliver the highest standard of service. If you are dissatisfied for any reason, please contact us immediately and we will work to make it right.

Schedule Changes: Services may need to be rescheduled due to weather or unforeseen circumstances. We will notify you as early as possible.

Damage and Liability: OCD Clean is fully insured. We are not liable for damages resulting from pre-existing conditions or negligence unrelated to our work. A pre-job site survey, including photos or video, will be completed for documentation.

Right of Refusal: We reserve the right to refuse or terminate service at our discretion.

Service Documentation: We may photograph or film work performed for documentation, training, or marketing purposes. By using our services, you consent to this practice.

3. Payment Terms

Payment Options: We offer two payment arrangements for your convenience — no payment is due at this stage:

• One-Time Payment: The total amount will be pre-authorized on your credit card prior to service. Funds are only captured after the work is completed and you are satisfied.
• Four-Month Payment Plan: Split the total into four equal monthly payments, beginning after the work is completed.

Pre-Authorization Policy: All payments are securely pre-authorized to protect against non-payment and ensure funds are available. Pre-authorizations are valid for up to seven (7) days. If your scheduled work date extends beyond this, a new authorization may be required.

Minimum Charges: To ensure fair and sustainable pricing, a minimum measurement charge applies to all services. Spot cleaning is not feasible unless you are willing to pay this minimum.

Payment Methods: Payments are made by credit card or, with prior approval, via Interac e-transfer (requires a 50% upfront installment). Timely payments are required for all plans; missed or late payments may result in additional fees or legal action.

Cancellation Policy: Cancellations must be made at least 24 hours before your scheduled appointment. Late cancellations may result in forfeiture of the pre-authorization or additional fees.

4. Use of Cleaning Solutions & Safety

Cleaning Solutions: We use a carefully diluted solution of sodium hypochlorite (industry standard for soft washing and roof cleaning). This is the most effective method for removing mold, mildew, and algae while protecting your property.

Safety Reminder: Your safety is important to us. Please keep pets and children away from treated areas until they are fully dry.

5. Termination of Services

OCD Clean reserves the right to terminate services at any time if these Terms of Service are violated or at our sole discretion.

6. Privacy Policy

Your privacy matters to us. Please see our Privacy Policy for information on how we protect and handle your personal data.

7. Changes to Terms

We may update these Terms of Service at any time. You will be notified of significant changes via email or your account. Continued use of our services indicates your acceptance of any updates.

8. Contact Information

If you have any questions, please reach out:

OCD Clean
Powell River, BC
Email: Contact Us