At OCD Clean, we strive to provide the highest quality of service to our customers. However, we understand that there may be instances where a refund is requested. Please review our refund policy below.

1. Subscription Services

• Billing: Our services are offered on a subscription basis, with payments due in advance for the upcoming service period. Refunds for subscription payments will be considered on a case-by-case basis.
• Cancellation: You can cancel your subscription at any time through your account settings. Refunds for cancellations will be evaluated based on the timing of the cancellation and any services already provided.
• Unused Portions: If you cancel your subscription before the end of the current service period, you may be eligible for a refund of any unused portion of your subscription payment. Refunds for unused portions will be issued at the discretion of OCD Clean.

2. Service Quality

• Quality Guarantee: We stand behind the quality of our services. If you are not satisfied with the service provided, please contact us immediately, and we will work to resolve the issue.
• Refunds for Unsatisfactory Service: In cases where our service does not meet your expectations, we may offer a partial or full refund, depending on the circumstances.

3. Damage or Issues

• Damage Liability: OCD Clean is insured for any damages that may occur as a result of our services. However, we are not liable for damages caused by pre-existing conditions or negligence on the part of the homeowner.
• Refunds for Damages: If damage occurs as a result of our services, we will work with you to address the issue. Refunds for damages will be issued at the discretion of OCD Clean, based on the circumstances of the situation.

4. How to Request a Refund

To request a refund, please contact us. Please provide detailed information about the reason for your refund request, along with any relevant documentation or photos.

5. Refund Processing

Once your refund request is received, it will be reviewed by our team. Refunds will be processed within 7 days of approval. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

6. Contact Information

If you have any questions or concerns about our refund policy, please contact us at:

OCD Clean
Kelowna, BC
Email: Contact Us